FAQs

FAQs and Helpful Information

Sleep and Health

Q: What are the health benefits of a good night's sleep?
A: A good night’s sleep supports overall health—reducing fatigue, improving mood, minimizing sleep disturbances, and alleviating back pain. Poor sleep can be linked to issues like insomnia, narcolepsy, obesity, and irritability. Choosing a supportive, comfortable mattress can help promote more restorative rest.

Mattress Types and Comfort

Q: What will my sleeping experience be like on these mattresses?
A: Different mattress types offer distinct feels:

Memory Foam & Latex: Conforming support that cradles the body and relieves pressure points.
Innerspring: A traditional, responsive feel with supportive coils that often minimize motion transfer.
Hybrid: Combines coils with foam or latex, providing balanced support, pressure relief, and a touch of bounce.

Q: Will these mattresses support my back and spine?
A: Yes. Quality mattresses—foam, latex, innerspring, or hybrid—are designed to support the body evenly. Foam and latex contour closely, while innerspring and hybrids use coils to distribute weight evenly, promoting proper spinal alignment and reducing pressure points.

Q: Which mattress is best for my sleep position?
A: Most modern mattresses accommodate various positions:

Back Sleepers: Medium to medium-firm for lumbar support.
Side Sleepers: Slightly softer surfaces (foam, latex, plush hybrid) for shoulder/hip relief.
Stomach Sleepers: Firmer surfaces to prevent midsection sinkage.

Q: How long does it take to adjust to my new mattress?
A: Expect about 2–3 weeks for your body to adapt. This period allows you to experience the mattress’s true comfort and support.

Q: What if my mattress feels too firm or too soft after a few weeks?
A: If you still find it uncomfortable after 2–3 weeks, consider adding a mattress topper to adjust the feel. Softer toppers can ease pressure points, while firmer toppers can add support.

Types of Mattresses and Related Products

Q: What types of mattresses are available?
A: Memory foam, gel memory foam, latex, innerspring, and hybrid models are common. Many retailers offer futon mattresses, sofa bed mattresses, adjustable bases, bed frames, upholstered beds, headboards, pillows, mattress toppers, and protectors.

Q: What’s the difference between memory foam and latex foam mattresses?
A: Memory foam (polyurethane-based) closely contours to the body, minimizing motion transfer. Latex (natural or synthetic rubber) is more responsive, breathable, and slightly bouncier.

Q: What’s the difference between memory foam and gel memory foam mattresses?
A: Gel-memory foam infuses gel into the foam to improve airflow and temperature regulation, often sleeping cooler than standard memory foam.

Q: What’s the difference between gel-infused foam and a gel layer?
A: Gel-infused foam distributes gel particles throughout, providing more consistent cooling. A separate gel layer may offer localized cooling but is less uniform.

Q: Are these mattresses hypoallergenic?
A: Foam and latex mattresses are naturally hypoallergenic. Innerspring and hybrid models can stay allergen-free with protective covers and proper cleaning.

Q: Are these mattresses dust mite resistant?
A: Foam and latex are resistant to dust mites, while innerspring and hybrid models benefit from using a protective cover to discourage dust mites.

Q: Should I buy a hybrid, memory foam, or latex mattress?
A: Consider personal preference: Memory foam for pressure relief, latex for responsiveness and breathability, and hybrid for a balanced feel of support and contouring.

Q: What about pillow-top or Euro-top mattresses?
A: Pillow-tops and Euro-tops add an extra layer of cushioning on the surface of innerspring or hybrid mattresses, providing a plush feel. Pillow-tops are sewn onto the top, while Euro-tops are stitched flush with the mattress edges for a cleaner look.

Coil Information and Support Structures

Q: How many coils are in a hybrid or innerspring mattress?
A: Coil count varies by size. A higher coil count doesn’t guarantee better quality; design, coil gauge, and materials matter more for comfort and durability.

Q: What is the coil gauge of innerspring mattresses?
A: Coil gauge typically ranges around 12–15. The lower gauge (thicker coil) is firmer and more durable. Consider coil type and mattress design rather than just coil count or gauge.

Q: What is the difference between an innerspring coil and a wrapped coil?
A: Individually wrapped (pocketed) coils move independently to reduce motion transfer. Traditional interconnected coils provide uniform support but may transfer more movement between partners.

Mattress Size, Dimensions, and Industry Tolerances

Q: What are the standard mattress dimensions?

Twin: 39" W x 75" L
Twin XL: 39" W x 80" L
Full: 54" W x 75" L
Queen: 60" W x 80" L
King: 76" W x 80" L
Cal King: 72" W x 84" L

Q: Why is my mattress different from the size listed on the packaging?
A: Rolled and compressed mattresses may vary slightly in size once unpacked. The industry (as guided by the ISPA) allows minor variances of about 0.5" to 0.75". These differences do not affect performance or comfort.

Normal Changes in Feel and Appearance

Q: My mattress feels softer or slightly lumpier in certain areas over time. Is this normal?
A :Yes. Materials settle with use, conforming to your body’s shape. This is natural and not necessarily a defect. Over time, these areas often even out as the materials relax and adapt.

Q: Do mattresses get softer over time?
A: Many mattresses “break in” slightly over the first few weeks, feeling softer as foams loosen and coils settle. This is normal and helps you experience the mattress’s intended comfort.

Support and Foundations

Q: What causes a mattress to sag or dip in the middle?
A: Inadequate support from the foundation or frame is the most common cause. Ensure there’s proper center support for larger sizes, and if using slats, keep them no more than four inches apart.

Q: Will I ever need to flip my mattress?
A: Most modern mattresses are one-sided and don’t require flipping. Rotating head-to-foot occasionally can help even out wear, but it isn’t always necessary.

Q: How do I clean my mattress?
A: Spot clean with a water-based solution, avoiding excessive moisture. Using a mattress protector from the start helps prevent spills and stains, making cleaning easier.

Q: How do I clean my mattress cover?
A: Spot cleaning is recommended, and using a protector prevents stains from reaching the cover. Always follow the manufacturer’s care instructions.

Q: Can I use an electric blanket or heating pad with my mattress?
A: Avoiding prolonged use at high heat is not recommended, as it may affect certain mattress materials and permanently affect certain foams' elasticity. Keep the heat moderate for best results.

Q: Why can’t I remove the mattress law tag?
A: The law tag provides important identification for warranty claims. Removing it may void your warranty.

Q: Do I need standard or deep pocket sheets?
A: Mattresses 6–14 inches thick usually fit standard sheets. Thicker mattresses may need deep pocket sheets. Check sheet packaging for size guidelines.

Q: Do I need a mattress protector?
A: A protector shields against spills, stains, dust mites, and allergens. It can prolong mattress life and may be required by some warranties.

Q: What should I place my new mattress on?
A: Use a sturdy foundation or frame with center support for larger mattresses. Keep slats no more than four inches apart. Platforms, adjustable bases, and reinforced metal frames are all good choices.

Q: Can I use my new mattress without a box spring?
A: Many modern mattresses do not require a traditional box spring. A platform bed, slatted base (with correct spacing), or adjustable base can provide adequate support. Check the manufacturer’s recommendations.

Q: Are these mattresses compatible with an adjustable base?
A: Many foam, latex, and hybrid mattresses work well with adjustable bases. Some innersprings are also compatible. Consult the specifications or ask the retailer.

Shipping, Compression, and Setup

Q: Why are these mattresses compressed?
A: Compression and roll-packing facilitate easier shipping and moving through doorways and stairwells.

Q: Does weather affect the feel of the mattress during setup?
A: Cold weather may slow decompression slightly. Once at room temperature, the mattress will feel as intended.

Q: How long does it take for a mattress to decompress fully?
A: Usually 24–72 hours. While you can often sleep on it sooner, allowing it to fully expand ensures optimal comfort.

Q: Can I sleep on the mattress if it’s not fully decompressed?
A: Yes, but the mattress may feel firmer initially. Complete decompression provides the best comfort.

Q: Is there an odor when I first unpack the mattress, and is it harmful?
A: A mild “new product” smell is common. It’s not harmful and typically dissipates within a few days as the mattress airs out.

Q: How do I reduce any initial odor?
A: Leave the mattress uncovered in a well-ventilated room. Open windows or use fans to help odors fade faster.

Q: Where should I unpack my new mattress?
A: Move the box into the room where the mattress will be used before opening. Once expanded, the mattress can be more difficult to move.

Q: My mattress is supposed to sleep cooler, but I still feel hot at night. What could be causing this?
A: Even if your mattress has cooling features—such as gel-infused foam, breathable latex, or specialized cooling fabrics—your bedding choices can significantly impact your sleep temperature. For example, using a non-breathable mattress protector, thick polyester pads, or synthetic sheets can trap heat and moisture, counteracting the mattress’s cooling capabilities.

Recommendations for Cooler Sleep:

Choose a Cooling Mattress Pad: Opt for a breathable material pad with cooling properties. Natural fibers like cotton or bamboo-derived rayon (viscose) are excellent choices. These materials allow for better airflow and moisture wicking, promoting a cooler sleep environment.
Use Natural, Breathable Sheets: Cotton, bamboo, or eucalyptus-based sheets typically offer better temperature regulation than polyester. They help dissipate heat and moisture, keeping you more comfortable at night.
Avoid Heavy, Non-Breathable Layers: Steer clear of thick, non-porous mattress protectors or toppers that block airflow. Instead, select products marketed explicitly as cooling or breathable.

Manufacturing, Warranty, and Returns

Q: Where are these mattresses manufactured?
A: Manufacturing locations vary. Some are made domestically, others internationally. Regardless, quality assurance measures and warranties ensure reliability.

Q: What kind of warranties are available?
A: Warranties vary widely, from 1 year to 10 years or more. Review the warranty details for specifics on coverage, conditions, and claim procedures.

Q: How do I register my product and date of purchase?
A: Check the product documentation or the manufacturer’s website for registration instructions. Registration helps with warranty claims if needed.

Q: How do I handle warranty issues?
A: Contact the retailer or manufacturer’s customer service. Have your proof of purchase and product information ready. They will guide you through the warranty claim process.

Q: What if I need to replace or return my mattress?
A: Return and exchange policies vary by retailer. Check their terms for restocking fees, pickup charges, or exchange options.

Adjustable Bases

Q: Can the adjustable base fit in my existing bed frame?
A: Most adjustable bases fit standard frames. For custom or antique frames, measure inside dimensions before purchase.

Q: Can I use a bed skirt with an adjustable base?
A: Yes. The bottom of the base remains stationary, allowing for a bed skirt similar to a traditional foundation.

Q: Can I add leg extenders to the adjustable base for more height?
A: Alterations may void the warranty. Look for bases with adjustable legs or compatible accessories, as the manufacturer recommends.

Q: What’s the difference between adjustable bases with wall-hugging features and those without?
A: Wall-hugging bases keep you closer to your bedside table as the head inclines, while non-wall-hugging bases move you slightly forward, away from the wall.

Q: What does the adjustable base warranty include?
A: Warranties typically cover manufacturing defects, with parts sometimes prorated over time. Review the documentation for exact terms.

Additional Guidance

Q: Can I place my mattress on the floor?
A: Temporarily, yes. But long-term use on the floor reduces airflow and may affect longevity. A proper foundation or frame is recommended.

Q: Are custom sizes or special orders available?
A: Many retailers stick to standard sizes. If you need a custom size, check with the retailer or manufacturer about special-order options.

Q: How do I choose the right firmness?
A: Firmness is subjective. Side sleepers often prefer softer surfaces for pressure relief, while back and stomach sleepers may need a firmer feel for support. Consider your comfort preferences, sleep position, and body weight.

Q: Can I bend or fold the mattress for moving or storage?
A: Foam and latex mattresses are more flexible and can be gently bent for short periods. Innerspring and hybrid models should not be forcibly bent, as it can damage coils. Always follow the manufacturer’s guidance.

Q: How do I store my mattress if I move or renovate?
A: Store it flat in a cool, dry space. Use a breathable cover to protect it from dust and moisture. Avoid placing heavy objects on top to prevent indentations.

Q: How do I dispose of an old mattress?
A: Many communities offer recycling programs or bulk pickup for old mattresses. Contact local waste management or donation centers for options. Some retailers also offer removal services.

Q: Is letting children or pets jump on the mattress okay?
A: Frequent jumping can stress materials and reduce lifespan. Occasional gentle activity shouldn’t cause harm, but it’s best to discourage high-impact jumping for long-term durability.