Returns

I. Returns

If you wish to return a product that you purchased from us, please contact Customer Service by e-mail at consumercare@revosleep.com, via live chat on our website, or by phone at +1 (855)-612-9100 and we will initiate the Return Request process with you. We do not charge any fees to process a Return Request.

You must submit all required information and documentation requested by our Customer Care team to complete your Return Request within 30 days. If you do not submit all required information and documentation within 30 days, the Return Request is canceled and you will have to re-submit your request to begin the process again.

Products shipped outside of the contiguous United States are not eligible for return.

All Return Requests are subject to the terms and conditions for returns based on Product Category as described below. These terms and conditions apply to product returns and/or exchanges as described, and no Return Requests will be approved if the products do not meet these conditions.

See below for additional information on mattress condition and return eligibility.

The Return Request for an opened mattress can be made no earlier than 30 days after delivery and no later than 365 days after delivery. Return Requests for unopened mattresses can be made immediately after delivery. Mattresses that have not been opened within 90 days of delivery are considered misused and are ineligible for returns and warranty claims.

For a Return Request to be approved, mattresses must be in a sanitary condition where we can donate them, with no rips, stains, signs of wear and tear, etc. To facilitate the donation of returned mattresses, we work with Donation Partners who will arrive on-site (as scheduled with the customer) to assess the condition of the mattress, determine eligibility for donation, and, if eligible, retrieve the returned mattress for donation. Our Donation Partners maintain the right of refusal to accept mattresses that are determined to be ineligible for donation; all decisions regarding donation eligibility are made Solely at the discretion of our Donation Partners and are final.

For a Return Request to be approved, mattresses must have been used only for their original intended purpose and supported by the use of a proper base, frame, or foundation. Environmental damage (such as mold) due to misuse of the mattress or lack of proper base, frame, or foundation support beneath it voids Return Request eligibility.


II. Refunds

All refunds will be issued in the form of the original payment.

If your Return Request is approved, you will receive a refund in the full dollar amount of the returned product(s), not including any applicable fees for: a) shipping; b) White Glove Service; or, c) state-based recycling programs.

If you purchased a product at a discounted value using an offer code, the dollar value of the discount will not be refunded or credited back to you even if all products are returned.

If you received a promotional product with your mattress purchase and you would like to return your mattress, you may: a) keep; b) donate; or c) dispose of the promotional product that was included with your mattress purchase. The dollar value of the promotional product will not be refunded or credited back to you regardless of the above option you choose to exercise and even if all products are returned.

III. Exchanges

Unless a product exchange is requested due to a manufacturing defect or warranty claim, exchanges are processed as Return Requests as described herein. Upon approval of a Return Request for the product to be exchanged, you may place an order for the replacement product. You may only exchange your product once.

IV. Cancellations

You may cancel an order any time prior to processing.